FAQ

Yes, we are bringing our cleaning chemicals and equipment. However upon your request we are able to use your products or equipment. 

For your safety our default chemicals are green/safer choice chemicals. Most of them are Melaleuca brand. Per request we can use bleach or any some of the chemicals that you have in your household. 

Payment options:

  • Cards and bank transfers via Quickbooks system (the link will be in the email with the invoice after the cleaning) 
  • Cash and personal checks (able to send to our office address)
  • Zelle (please contact us for a phone number associated with the account) 

Invoices are payable the latest 15 days from your cleaning date. We will receive the invoice to your email address after the completion of the service. 

No, as long as you are there to provide us with the access, or give instructions on how to enter the property. However, you are always welcome to stay at home to see what we are doing if it makes you more comfortable. ll of our cleaners are trustworthy and passed the background check. 

We do encourage you to be at home for a final check up before the cleaners leave. 

Rescheduling depends on the availability and we might not be able to accommodate it in a timely manner. Any rescheduling affects our cleaners and our operation. Considering we kept a slot open for you and possibly refused other clients to accommodate you, both cancellations and rescheduling is subject to cancelation/rescheduling fees below. 
If your cleaning is discounted due to the frequency, cancellation might affect the prices. 
 
For cancelations or changes under 7 days, we might have to charge the fee: 
  • 7 days or less before the scheduled cleaning date – 10% of the full quoted amount
  • 72 hr or less before the scheduled cleaning date – 20% of the full quoted amount
  • Same-day cancelations or inability to provide access in a timely manner –  50% of the full amount
If you scheduled a customized cleaning, we will base it on the estimated/average working time for the type of cleaning.  
 

If you are inside of our service area, we will charge you an hourly price per cleaner. Areas outside of the service area will have transportation fee added to the price. 

Time tracking up is connected to our invoicing system. Our cleaners are checking-in upon the arrival and checking out after the final check-up or upon departure. For the cleaning outside of our service areas, there will be an add-on transportation fee (this will be communicated ahead of time). 

Minimum cleaning time is 2.5 hr per cleaner. 

Please send us a scope of the cleaning ahead of time to our email. Let us know if you would like us to stop the service after certain amount of hours. 

 

Our package cleanings (Maintenance, Deep, and Move-out and Move-in Cleanings) depend on the condition of the unit and the amount of cleaners that we are able to schedule. We can possibly give an average, but it’s hard to give an exact estimate of time required to clean. Unless the unit is in unexpectedly bad situation, your price will not be affected by the amount of hours required to clean. 

Even though local mask requirements have changed, Nami Cleaning is still taking extra steps to protect you and your family. We are doing daily screenings for any symptoms, for every member of our team, the equipment is getting sanitized before and after each cleaning, and the team is wearing masks and gloves during the entire cleaning. Gloves are being changed before each cleaning and often multiple times throughout the cleaning. If you have any additional questions or concerns please don’t hesitate to reach out by email.  
 
 Please remove any obstacles on the way
  • Ensure that the cleaner has access to the property at the time mentioned above
  • Communicate any special regulations considering parking, access, or your details in your household  
  • Please communicate any broken/damaged areas that need special handling while cleaning
  • If your cleaning includes linen change, please have clean linen ready on the beds
  • Ensure that all the personal items that don’t belong to the unit owner are moved out before the cleaning team arrives, as we don’t offer Move-Out Cleaning service for occupied units (in case the unit is not prepared and it results in waiting time for the cleaners, or if they have to work around personal items, the fee of $300 will be added to the bill) 
  • Ensure that the cleaner has access to the property at the time mentioned above
  • Communicate any special regulations considering parking, access, or your details in your household  
  • Please communicate any broken/damaged areas that need special handling while cleaning
  • If your cleaning includes linen change, please have clean linen ready on the beds
  • We carefully selected and trained all of our employees.  They are all regular employees and went through the background check before hiring. 
  • All of the cleaners are covered by workers comp, and we are insured and bonded 
  • We use green cleaning chemicals 
  • We are proud of our personal approach to all of our clients
  • Bilingual staff (actually in total, our staff members cover about 5 languages including English)
  • Satisfaction guarantee 

Yes. We would encourage you to do a final walkthrough with our cleaners before they finish. If decide to step out during the cleaning, we are able to inform you 30 min before they finish if you would like to do it with them. 

If you are not able to do that we would like a chance to meet your expectations if you contact us in 24 hr from the cleaning. 

Tip is entirely upon your discretion. It is not required and our cleaners don’t expect it, but it is always welcomed. 

Our cleaning days are Monday throughout Saturday 8am is the earliest starting time and 4pm latest end time for the cleanings. 

Our afternoon cleanings usually have fluctuating start from 11am – 2pm. Most of the cleaners have an earlier cleaning, so we are allowing them to take time to ensure quality of the cleaning. Per request, we are able to contact you when we are heading over to your property. 

Adding additional cleaning area during the cleaning is done by either informing your cleaner who will reach out to the management to provide updated quote, or by giving us a call. It is subject to the schedule and equipment that cleaners have in hand.